Shipping and returns.
Basically,most of our items are shipped via SAL(without tracking number) or ePacket light with tracking number which are the service of Japan post.
Customs and Import Duties for International Orders
Import duties and VAT; taxes and charges are not included in the item price or shipping charges.
These charges are the buyer's responsibility.
It’s possible to request us a return within 10 days
from when you received the item.
However, an item has to be unused, and a reason of return
must be related to our error
(e.g., you didn’t receive the item you ordered, or you received the item with faulty etc).
In this case, a return shipping cost will be also paid.
Most of our products are made by hand.
Please note that even if we use the same fabric,
the pattern may vary so it may not be exactly same as the photo.
If you want to return the item to us,
we will issue a refund to you within 1 week once we receive it here.
If you need to return the item to us, please contact us first
with your order number and details of the item.